Truck stop giant to spend $1 billion revamping 400 locations

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One of the largest truck stops in the country has announced plans to renovate hundreds of truck stops over the next few years.

Under a project dubbed “New Horizons,” Pilot Company will spend $1 billion to overhaul more than 400 Pilot and Flying J travel centers nationwide over a three-year period.

In the first phase of the New Horizons project, Pilot Company plans to renovate 50 stores in 2022.

The company says the stores will benefit from “top-to-bottom exterior and interior renovations”.

Pilot says the main improvements to the location will include:

  • Exteriors and interiors of the store: Top-to-bottom curb-to-counter overhauls, including more energy-efficient lighting for well-lit parking lots, an improved fueling experience, updated branding, redone walls and store features with industrial-style accents to create a welcoming environment that leaves a lasting impression.
  • Toilets, showers and laundry: Add more and remodel existing fixtures with modern, energy efficient fixtures – including touchless where possible – new tiles, fresh paint and brighter lighting.
  • Seats and lounges: Expand spaces for guests to relax with comfortable furniture and additional dining areas.
  • Retail, food and beverage: The redesigned store layout will increase variety and bring more Pilot fresh deli items, including pizza, home-cooked meals, take-out food and premium coffee to more locations, all in one easy shopping atmosphere.
  • New technology: Installed state-of-the-art retail and refueling technology, including the addition of self-checkouts, to increase efficiency and allow team members to further personalize the customer experience.
  • Improved team member areas: Upgrade, reconfigure and expand break rooms and workspaces, including the installation of new kitchen equipment and back-office solutions, to facilitate the work of team members and allow them to focus more on providing excellent service.
  • Future innovations: Equip our stores with fuel alternatives, including electric vehicle (EV) charging stations, and develop a strategy to support low-emission and zero-emission vehicles.

“For 63 years, we have proudly powered millions of trips and as we have done since our inception, we will continue to evolve the Travel Center experience to meet the changing needs of our customers and members of team,” said Shameek Konar, CEO of the lead company. “We listen to what our customers expect most from our locations and how we can improve our offerings to make their travels easier and more enjoyable. New Horizons will incorporate this feedback as we redesign our entire network to deliver what our customers value today and prepare our stores for the future.

In February, Pilot Company announced plans to open 14 new travel centers in 2022.

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