TA Truck Service RoadSquad Announces New National TA Truck Service Call Center


WESTLAKE, Ohio–(BUSINESS WIRE)–TravelCenters of America LLC (TravelCenters), operator of the TA® and Petro Stopping Centers® travel center brands, announces that the TA Truck Service National Call Center has moved to a new state-of-the-art facility under the leadership of TravelCenters Vice President, Sandra Sanford.

RoadSquad and customer service teams recently moved into a 32,000 square foot call center in Westlake, Ohio, equipped with larger workplaces, an expansive training room, and the latest call center technology. calls, which will allow the RoadSquad team to expand its customer base and provide breakdown and call center services for additional fleets across the country.

“Our new space gives us the tools we need to expand TA Truck Service‘s RoadSquad emergency breakdown service, and we’re already seeing improvements in the speed of service and the new customer onboarding process,” said Tom O’Brien, President and CEO of TravelCenters. . “Trucking companies often find that outsourcing the breakdown response process to RoadSquad, from breakdown call to back on the road, not only provides more uptime for their vehicles, but also frees them up. to focus more on their core business. The new space and additional resources allow our team, led by 14-year TA veteran Sandra Sanford, to better serve our professional drivers and get them back on the road quickly and safely. Whether the call is for a simple out of fuel, a tire, or more complex issues, our highly trained technicians provide more service than most alternatives.

TA Truck Service Centers are consistently voted the best in annual independent driver surveys* for the best overall maintenance shops, the most knowledgeable technicians, the best PM and lubrication services, and the best roadside assistance.

*Results based on independent TA and Petro surveys of Overdrive magazine readers.

About TravelCenters of America LLC
TravelCenters of America LLC (TravelCenters), headquartered in Westlake, Ohio, operates in 43 states and Canada, primarily under the TA® and Petro Stopping Centers® travel center brands and the Minit convenience store brand Mart®. For more information on TravelCenters, TA and Petro Stopping Centers, please visit www.ta-petro.com. For more information about Minit Mart, please visit www.minitmart.com.

About TA Truck Service
The TA Truck Service network includes 244 truck service centers, 1,090 repair bays, nearly 3,000 technicians, a fleet of more than 600 RoadSquad service trucks, more than 2,000 third-party supplier service trucks and more than 100 OnSite™ mobile maintenance vehicles. TA Truck Service technicians boast over 2,000 ASE certifications. TA Truck Service is a division of TravelCenters of America LLC, which offers diesel and gasoline refueling services, restaurants, truck repair shops, convenience stores and other services in 43 states and Canada. For more information about TA and TA Truck Service, please visit www.ta-petro.com.


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